customer support
We’re here to help with orders, delivery and general enquiries. Get in touch and we’ll respond as thoughtfully and quickly as we can. You may also find what you’re looking for in the FAQs below.
Use the form below, or email us at hello@thehappycapsule.com.
Contact form
FAQs
orders & delivery
How long does delivery take?
Orders are typically dispatched within 1–2 working days. Once dispatched, UK delivery usually takes 2–4 working days.
Do you offer tracked delivery?
Absolutely. All orders are sent using a tracked service. You’ll receive tracking details once your order has been dispatched.
Can I change or cancel my order?
If your order hasn’t yet been dispatched, we may be able to help. Please contact Customer Support as soon as possible and we’ll do our best.
returns & refunds
What is your returns policy?
We accept returns on unopened products within 14 days of delivery. Please contact Customer Support before returning an item so we can guide you through the process.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us with your order number and photos where possible, and we’ll resolve this promptly.
products & ingredients
Are your supplements suitable for everyone?
Our supplements are designed for generally healthy adults. If you are pregnant, breastfeeding, taking medication, or have a medical condition, we recommend speaking to a healthcare professional before use.
Can I take more than one of the supplements together?
Many of our products are designed to complement each other, but individual needs vary. If you’re unsure which combination is right for you, we recommend asking our pharmacist.
Do your supplements contain allergens?
All allergen information is listed on each product page. If you have specific concerns, please contact us before purchasing.
account & payments
Do I need an account to place an order?
No — you can check out as a guest. Creating an account allows you to track orders and manage subscriptions more easily.
What payment methods do you accept?
We accept major debit and credit cards, as well as other payment methods listed at checkout.
still unsure?
If you have questions about our products, ingredients, or which supplement is right for you, our pharmacist can help.
This service is for product-related questions only and does not provide medical advice.