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LET'S CHAT
We’re All Ears.
Questions, comments, order updates — we’d love to hear from you.
No robots. No ticket numbers. Just real people who love a good chinwag and are always happy to help.
Use the form below or email us at hello@thehappycapsule.com.
Send Us A Message.
FAQs
Questions? You’re Probably Not The First.
Here are a few of the things we’re asked most often.
Orders & Delivery
How long will my order take to arrive?
Orders are usually dispatched within 1–2 working days. Once they’ve left us, UK delivery typically takes another 2–4 working days.
Will I receive tracking information?
Absolutely. As soon as your order is on its way, we’ll send you tracking details so you can keep an eye on it.
Can I change or cancel my order?
If your order hasn’t been dispatched yet, we’ll always do our best to help. Get in touch as soon as you can and we’ll see what we can do.
Returns & Refunds
Can I return my order?
We accept returns on unopened products within 14 days of delivery. Just get in touch before sending anything back and we’ll guide you through the process.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, let us know as soon as you can. Include your order number and, where possible, a few photos, and we’ll get everything sorted as quickly as possible.
Products & Ingredients
Are your supplements suitable for everyone?
Our supplements are designed for generally healthy adults. If you’re pregnant, breastfeeding, taking medication or have a medical condition, we recommend speaking to a healthcare professional before taking any supplement.
Can I take more than one supplement together?
Many of our supplements are designed to work beautifully alongside one another. If you’re not sure which combination is right for you, ask our pharmacist — we’re always happy to help.
Do your supplements contain allergens?
Any allergen information is clearly listed on each product page. If you’re unsure about anything, just get in touch before ordering.
Account & Payments
Do I need an account to place an order?
Nope. You can check out as a guest. Creating an account simply makes it easier to keep track of your orders.
What payment methods do you accept?
We accept all major debit and credit cards, along with the payment methods available at checkout.
Still Got A Question?
If you can’t find the answer you’re looking for, send us a message. If your question is about one of our products or ingredients, our resident pharmacist is always happy to help.
Ask Our Pharmacist